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Massachusetts Eye and Ear

Patient Financial Assistance Policy

Phone number forFinancial Coordinators

Availability of Financial Assistance

Massachusetts Eye and Ear is committed to providing all of our patients with high-quality care and services. As part of this commitment, the Hospital works with individuals with limited incomes and resources to find available options to cover the cost of their care.

The Hospital will help uninsured and underinsured individuals apply for health coverage through a public assistance program or the Hospital's financial assistance program (including but not limited to MassHealth, the Premium Assistance Payment Program operated by the Health Connector, the Children's Medical Security Program, the Health Safety Net, and Medical Hardship), and work with individuals to enroll as appropriate. Assistance for these programs is determined by reviewing, among other items, an individual's household income, assets, family size and all expenses.

While the Hospital assists patients in obtaining health coverage through public programs and financial assistance through other sources whenever appropriate including the Hospital, the Hospital may also be required to appropriately bill for and collect specific payments, which may include but not be limited to, applicable co-payments, deductibles, deposits, and other amounts for which the patient agrees to be responsible. When registering for services or if receiving a bill, the Hospital encourages patients to contact our staff to determine if they and/or a family member are in need of and eligible for financial assistance.

In working with patients to find available public assistance or coverage through the Hospital's financial assistance, the Hospital does not discriminate on the basis of race, color, national origin, citizenship, alienage, religion, creed, sex, sexual orientation, gender identity, age, or disability in its policies or in its application of policies.

We understand that each individual has a unique financial situation. Every request for assistance is handled confidentially and requires the cooperation of the applicant. Information and assistance regarding eligibility for public assistance programs and/or coverage through the Hospital's financial assistance program may be obtained by contacting the Hospital Financial Coordinators:

Mass Eye and Ear Financial Coordinators
243 Charles Street
Boston, MA 02114
Hours of operations: Monday through Friday, 8AM – 5PM
Phone number: 617-573-5664
Email Address:

Please do not delay in speaking with a Financial Coordinator to explore your options. Enrollment in programs is time sensitive.

How to Apply for Patient Financial Assistance

Patients may apply for financial assistance by:

  • Completing, signing and dating the Financial Assistance Application,
  • Attaching copies of supporting documentation to the Financial Assistance Application, and
  • Mailing or delivering the Financial Assistance Application and supporting documentation to the following address.

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