Mass Eye and Ear
Visitor Policy
At Mass Eye and Ear, we understand the importance of visitors to the health and well-being of our patients. Effective October 20, one patient visitor or support person is preferred in select outpatient areas, however up to two visitors/support people may be allowed. Outpatient areas where two visitors are allowed include office visits.
Some outpatient areas still allow only one patient visitor or support person. These areas include the emergency department, surgical or procedural rooms, or clinics.
Up to two visitors at a time per patient are allowed in inpatient floors between the hours of 11:00 am and 8:00 pm.
Please read below for the specific visitor policy by patient care area.
Visitor Policy by Patient Care Area
- One (1) visitor per patient
- Two (2) parents or legal guardians of patients who are under the age of 18 years old
- One (1) patient visitor or support person is preferred in select outpatient areas, however up to two (2) visitors/support people may be allowed. Outpatient areas where two visitors are allowed include office visits.
- Two (2) parents or legal guardians of patients who are under the age of 18 years old are allowed.
Some outpatient areas still allow only one patient visitor or support person. These areas include the emergency department, surgical or procedural rooms, or clinics.
- One (1) visitor per patient
- One (1) parent or legal guardian is allowed for patients under the age of 18
- Up to two (2) visitors at a time per patient
Visiting times are patient- and unit-specific, and our inpatient areas observe overnight Quiet Times to support patient rest and recovery. The patient’s nurse can assist with determining the best time for visiting.
- Two (2) parents or legal guardians are allowed
- One (1) parent/guardian is allowed overnight (8:00 pm-8:00 am)
Important Visitor Information
Per the MA Department of Public Health and Department of Mental Health, all visitors:
- Are required to wear a face mask at all times while in the hospital
- Will be screened for symptoms of possible COVID-19 infection (fever, cough, shortness of breath, sore throat, chills, myalgia, or new onset of loss of taste or smell)
- Will not be allowed to enter the hospital with respiratory symptoms
- Must perform hand hygiene (hand washing/sanitizing) prior to entering and upon leaving the patient’s room/care area
