Joint Commission Notice

Public Notice Regarding Service Excellence

Service excellence is an important component of quality care at the Massachusetts Eye and Ear. When a patient or their family members/significant others are not satisfied with the care /service provided at Mass Eye and Ear or have an unresolved a concern or complaint about patient care or safety, we encourage them to contact a member of hospital management in the individual department.

When the matter remains unresolved, the patient or their family members/significant others are encouraged to contact the Patient Relations Department for assistance. When the issue remains unresolved the patient or their family members/significant others may contact an external agency for assistance.

Contact Information

Listed is the contact information for these resources:

Patient Relations Department
Mass Eye and Ear
243 Charles Street, Lobby
Boston, MA 02114
617-573-3008

Massachusetts Division of Healthcare Quality
99 Chauncy Street
Boston, MA 02111
617-753-8150

The Joint Commission Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
800-994-6610
complaint@jointcommission.org