Visitor Policy
At Mass Eye and Ear, we understand the importance of visitors to the health and well-being of our patients. Effective October 20, one patient visitor or support person is preferred in select outpatient areas, however up to two visitors/support people may be allowed. Outpatient areas where two visitors are allowed include office visits.
Some outpatient areas still allow only one patient visitor or support person. These areas include the emergency department, surgical or procedural rooms, or clinics.
Up to two visitors at a time per patient are allowed in inpatient floors between the hours of 11:00 am and 8:00 pm.
Please read below for the specific visitor policy by patient care area.
Check your symptoms
Please delay your visit to one of our facilities if:
- You develop any of the following symptoms:
Fever or chills
Cough, congestion, or runny nose
Vomiting or diarrhea
New skin rash (with fever)
OR
- You are diagnosed with or exposed to COVID-19 within 10 days of an appointment.
Visitor Policy by Patient Care Area
- One (1) visitor per patient
- Two (2) parents or legal guardians of patients who are under the age of 18 years old
- One (1) patient visitor or support person is preferred in select outpatient areas, however up to two (2) visitors/support people may be allowed. Outpatient areas where two visitors are allowed include office visits.
- Two (2) parents or legal guardians of patients who are under the age of 18 years old are allowed.
Some outpatient areas still allow only one patient visitor or support person. These areas include the emergency department, surgical or procedural rooms, or clinics.
- One (1) visitor per patient
- One (1) parent or legal guardian is allowed for patients under the age of 18
- Up to two (2) visitors at a time per patient
Visiting times are patient- and unit-specific, and our inpatient areas observe overnight Quiet Times to support patient rest and recovery. The patient’s nurse can assist with determining the best time for visiting.
- Two (2) parents or legal guardians are allowed
- One (1) parent/guardian is allowed overnight (8:00 pm-8:00 am)
