Mass Eye and Ear

Visitor Policy

Updated Visitor Policy

At this time, Mass Eye and Ear is enforcing a no visitor policy with the following exceptions for essential support persons:

Vendors and contractors whose urgent, non-deferrable services are deemed essential for the functioning of Mass General Brigham activities
Emergency Services Personnel (e.g., EMS, Fire, Law Enforcement)

Essential support persons are exempt from the state's travel restrictions.

All other visitors are considered non-essential. Please note: Children who are not patients are not permitted in the hospital.

Additional details on essential support persons by area of the hospital can be found below:

Visitors are not allowed in the Emergency Department or outpatient/ambulatory areas of the hospital unless the visitor is essential for patient care.

One (1) essential visitor is allowed for surgical patients because many patients require assistance after procedures.
Two (2) parents or legal guardians are allowed for patients under the age of 18.

Adult Inpatients: One (1) visitor per day is allowed.
Visitors must comply with the Commonwealth of MA travel restrictions and must be asymptomatic. Permitted visitation hours on the adult unit are 10:00 am-8:00 pm. No overnight visitors are allowed.
Pediatric Inpatients: Two (2) parents or legal guardians are allowed.
One (1) parent/guardian is allowed from 8:00 pm-8:00 am.

Per the MA Department of Public Health and Department of Mental Health, all support people:

Are required to wear a face mask at all times while in the hospital
Will be screened for symptoms of possible COVID-19 infection (fever, cough, shortness of breath, sore throat, chills, myalgia, or new onset of loss of taste or smell)
Will not be allowed to enter the hospital with respiratory symptoms
Must perform hand hygiene prior to entering and upon leaving the patient’s room/care area
Must remain at least six feet from the patient at all times (as much as possible)