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Massachusetts Eye and Ear

Mass Eye and Ear

Visitor Policy

Updated Visitor Policy

At this time, Mass Eye and Ear is enforcing a no visitor policy with the following exceptions for essential support persons:

  • Support persons for patients:
    • Two (2) parents of patients who are under the age of 18 years old
    • Attorneys of patients
    • Companions for patients with intellectual and/or physical disabilities
  • Vendors and contractors whose urgent, non-deferrable services are deemed essential for the functioning of Mass General Brigham activities
  • Emergency Services Personnel (e.g., EMS, Fire, Law Enforcement)

Essential support persons are exempt from the state's travel restrictions.

All other visitors are considered non-essential. Please note: Children who are not patients are not permitted in the hospital.

Additional details on essential support persons by area of the hospital can be found below:

Emergency Department, Outpatient/Ambulatory Areas

  • Visitors are not allowed in the Emergency Department or outpatient/ambulatory areas of the hospital unless the visitor is essential for patient care.

Surgical Areas

  • One (1) essential visitor is allowed for surgical patients because many patients require assistance after procedures.
  • Two (2) parents or legal guardians are allowed for patients under the age of 18.

Inpatient Areas

  • Adult Inpatients: One (1) visitor per day is allowed.
    Visitors must comply with the Commonwealth of MA travel restrictions and must be asymptomatic. Permitted visitation hours on the adult unit are 10:00 am-8:00 pm. No overnight visitors are allowed.
  • Pediatric Inpatients: Two (2) parents or legal guardians are allowed.
    One (1) parent/guardian is allowed from 8:00 pm-8:00 am.

Per the MA Department of Public Health and Department of Mental Health, all support people:

  • Are required to wear a face mask at all times while in the hospital
  • Will be screened for symptoms of possible COVID-19 infection (fever, cough, shortness of breath, sore throat, chills, myalgia, or new onset of loss of taste or smell)
  • Will not be allowed to enter the hospital with respiratory symptoms
  • Must perform hand hygiene prior to entering and upon leaving the patient’s room/care area
  • Must remain at least six feet from the patient at all times (as much as possible)