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Massachusetts Eye and Ear

Preparing for Your Doctor's Appointment

Find the latest information about COVID-19, our updated Visitor Policy, screening for patients and support persons, and what you need to know before your appointment or inpatient visit here.

Thank you for choosing Mass Eye and Ear for your care. Preparing in advance for your appointment will help your visit go smoothly. We encourage you to pull together your personal and medical information before you arrive. You should also write down any questions that you have for your care team prior to your appointment.

Please review the details below as you plan for your visit with us.

How long will my appointment take?

We respect your time. Our goal is to work as efficiently as possible to provide you with the highest quality care. Depending on the reason for your appointment, your visit could take up to or beyond several hours. You may require a variety of tests during your visit. If these tests are performed in different rooms or departments, a dedicated staff member will guide you through the process. 

Who should I bring?

If you can, we recommend that you bring a friend or family member with you to your appointment. They can bring you to and from your appointment, help you write down what you are learning from your care team, and ask any questions that you may have missed.

If your eyes are going to be dilated during your appointment, we strongly suggest that a friend or family member drive you home.

Where should I go?

Directions and Parking

Planning how you are going to get to your appointment—and taking into account potential traffic and finding parking—is key to reducing any stress or anxiety that you may have.

Find more information about directions and parking at our 20 sites.


Learn more about the amenities available to patients and visitors at our Boston main campus and Longwood location, including dining options. 

What should I bring?

We recommend that you bring the following items with you to your appointment:

  • Photo ID
    At your appointment, we may ask for a form of identification like a driver’s license, military or government-issued card to verify your identity.
  • Insurance Card
    This information is needed in the event of a change, and may be used to verify information we have, if necessary.
  • Medical Records

    Your Mass. Eye and Ear physician will want to review your medical records, as well as the referring clinic and referring physician notes, before or during your visit. Records include laboratory or diagnostic imaging tests done in connection with the reason for your visit. If requested, please provide written pathology reports and CDs of X-rays, scans or MRIs.

    Find more information about medical records.

  • Medication List

    Always bring a list of your current medications. This should include prescription and over-the-counter drugs, supplements, vitamins and eye drops, including dosage and frequency. We will need the name and contact information of your pharmacy. After enrolling in Mass General Brigham Patient Gateway, you will be able to refill any prescriptions that are ordered for you from Mass. Eye and Ear through the portal.

  • Advance Directives

    Please bring a copy of your advance directives (health care proxy or living will) if you already have one.

  • Referring Doctor Information

    We will ask for your referring doctor’s name, address and phone number.

  • Health History

    Please be prepared to discuss your past and current health issues like hospitalizations, surgeries and allergies. You may be also asked questions about your family’s health history.

    If you have set up a Partners Patient Gateway account, you may see a health questionnaire to complete when you log in.

What else should I do?

Enroll in Patient Gateway

Once you are a registered patient, it is important that you set-up a Mass General Brigham Patient Gateway account. Patient Gateway is our online health portal that allows you to communicate with your physicians, manage your appointments, and more. Take charge of your care and enroll today!

You can either self-enroll into Patient Gateway, or one of our clinic staff can send you an activation code by text or email to get you started.

For technical help with Patient Gateway, please call the Mass General Brigham Support Desk at 800-745-9683.

Check Your Insurance Coverage

You should always check with your health insurance plan before getting care so you understand your covered benefits and your expected share of the costs.

Find more information about billing and insurance.

Complete Forms 

Depending on the department or service you are visiting, you may be asked to complete forms or documents before your scheduled visit. You may be able to complete these forms through Mass General Brigham Patient Gateway once you have enrolled.