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Massachusetts Eye and Ear
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Medical Records

Phone number for Medical Records

Note: The Medical Records offices will be closed to patient walk-in services effective Thursday March 19, 2020 due to visitor restrictions related to COVID-19.

Patients can use Mass General Brigham Patient Gateway to access their medical records and request additional records or by faxing an authorization form to the Mass General Brigham Release of Information team at 617-726-3661 or mailing the form to 121 Innerbelt Road, Somerville, MA 02143-4453.

If you have questions regarding a specific release, please contact our call center at 617-726-2361.


Medical records for our patients are now managed through Mass General Brigham.

Medical records include a patient’s medical history, pathology, lab reports and operative reports of treatments and medical services.

Patients can request copies of and that amendments be made to their medical records by submitting forms to the Mass General Brigham Medical Records Department.  

Find the forms as well as more information here

The release of information authorization form is available in English, Spanish, and Portuguese.

If the patient is a minor or unable to give consent, the signature of a parent, guardian or other legal representative is required.

Additional authorization may also be required for the release of specifically protected or privileged information. Certain information can take up to 30 days for processing. Contact the Release of Information Unit at 617-726-2361 with questions about specific requests.

Any requests for radiology films or CDs, or for billing records, should be directed to those specific departments. The Medical Records department does not release this information. 

Massachusetts Eye and Ear does not provide birth or death certificates. To request medical records of a deceased patient, the request must be accompanied by authorization from the executor of the estate.

Please note that a fee may be associated with a medical record request.


Urgent In-Person Requests  

If you have an urgent need of copies of your medical record or have questions regarding your request, please contact 617-726-2361. 


Patients Who are Minors or Who Cannot Give Consent

If the patient is a minor or unable to give consent, the signature of a parent, guardian or other legal representative is required. Additional authorization may also be required for the release of specifically protected or privileged information. Certain information can take up to 30 days for processing.

Questions?

Contact the Release of Information Unit at 617-726-2361 with questions about specific requests.

  • Massachusetts Eye and Ear does not provide birth or death certificates.
  • To request medical records of a deceased patient, the request must be accompanied by authorization from the executor of the estate.
  • Please note that a fee may be associated with a medical record request.

Online Medical Information through Patient Gateway

If your physician's practice is on Mass General Brigham Patient Gateway you have secure online access to your health information 24/7. Log into Patient Gateway

Using the Apple Health App

iPhone® users receiving care at Massachusetts Eye and Ear and all other Mass General Brigham entities can now use the Apple Health app to access and visualize key parts of their current health records, including allergies, conditions, immunizations, labs, medications, procedures and vitals.

The Apple Health app allows users to combine health records from multiple care providers.

To begin, open the Apple Health app, navigate to Health Records, select the institutions from which you wish to download your data, and follow the instructions.

The app is available to patients with an iPhone running iOS 11.3 or later.

We are proud to be one of the first organizations to enable this capability for patients.

Read more about health records on iPhone