COVID-19 Information and Resources
Visitor Policy
One patient visitor or support person is preferred in select outpatient areas, however up to two visitors/support people may be allowed. Outpatient areas where two visitors are allowed include office visits.
Some outpatient areas still allow only one patient visitor or support person. These areas include the emergency department, surgical or procedural rooms, or clinics. Up to two visitors at a time per patient are allowed in inpatient floors.
Mask and Screening Policy
Please note that our screening and masking policies have changed following the end of the COVID-19 Public Health Emergency.
Learn more about our mask and screening policies
COVID-19 Testing and Vaccine
If you have symptoms or have been in close contact with someone who has COVID-19, testing is an important way to protect your family, friends, and community.
Important Information and Notices
The COVID-19 virus can spread easily. Learn more about what the symptoms are and methods for prevention.
Mass Eye and Ear patients are encouraged to manage their non-urgent health care needs through Mass General Brigham Patient Gateway, a secure and convenient patient portal that is accessible anytime.
Through Patient Gateway, patients can:
- View all upcoming appointments
- View lab results, reports and letters from your providers
- Send messages and communicate with your care team
- Request prescription refills
- Access your medical records anytime, anywhere
- Pay bills online
You may schedule a virtual (telemedicine) visit for non-urgent appointments with a Mass Eye and Ear physician.
Related Resources
Mass Eye and Ear Audiology is committed to helping all people improve their communication ability, especially now when communication is more important than ever, and when it may be even more difficult to understand.
Learn more about apps that can improve access to communication immediately.
COVID-19 Resources for Students with Hearing Loss and Teachers
Find information and resources for students, parents and teachers, including techniques to minimize the impact of mask wearing, as well as how to create an online learning environment to best support student success.
Mass Eye and Ear experts have put together a series of webinars to help our patients navigate the COVID-19 pandemic through various symptoms, and provide resources and helpful information. Topics include:
- Navigating COVID-19 with hearing loss
- Managing pediatric hearing loss
- Managing pediatric ear infections and Eustachian tube problems
- Taking care of your nasal symptoms
- Caring for your voice
Contact Your Provider's Office
If you are an established Mass General Brigham patient with a primary care provider, we recommend you contact your provider’s office by phone or via Mass General Brigham Patient Gateway if you have symptoms that may indicate exposure to COVID-19 or if you believe you may have been exposed.
Launch a Video Visit
Mass General Brigham offers convenient, high-quality virtual urgent care services if you an established Mass General Brigham patient in Massachusetts.
In the United States, there have been millions of cases of COVID-19, with many resulting in hospitalization and a percentage of these cases requiring intubation and ventilator support. Early studies suggest that approximately 20% of patients who have had intubation or tracheostomy after COVID-19 will have an abnormal laryngeal finding, including vocal fold paralysis and subglottic stenosis (airway narrowing). If not treated early, some of these problems can be permanent.
A group of clinicians from across Mass General Brigham and beyond came together from multiple disciplines to assess how to best treat and study these COVID-related conditions.
