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Massachusetts Eye and Ear
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Mass. Eye and Ear

Virtual Visits

Virtual Visits Available for Patients in Massachusetts

Please note: Insurance will be billed and copays may apply.


Urgent Eye Care Visits

In response to COVID-19, Mass. Eye and Ear is making virtual (telemedicine) visits available to help eye patients avoid an unnecessary trip to the Emergency Department.

If your symptoms require an urgent physical exam, you may be asked to report to Mass. Eye and Ear for an in-person appointment.

Learn more about symptoms that qualify for an eye virtual visit.


Routine Eye Care Visits

You may also schedule a virtual (telemedicine) visit for non-urgent appointments with an ophthalmologist or optometrist.

To schedule, please call your doctor’s office directly, or if you are not sure who to contact, search our physician directory.


Ear, Nose, Throat — Head and Neck Care Visits

In response to COVID-19, you may now schedule a virtual (telemedicine) visit for non-urgent appointments with an ear, nose, throat, head and neck physician.

To schedule, please call your physician’s office directly, or if you are not sure who to contact, search our physician directory.


Please Enroll in Partners Patient Gateway

During the COVID-19 pandemic, you and your doctor may want to hold certain appointments over the phone or by video. Some of these telehealth options require your enrollment in Partners Patient Gateway. To enroll, visit Partners Patient Gateway and click "Enroll Now." For 24/7 Partners Patient Gateway support, please call 1-800-745-9683.