Virtual Visits

Virtual Visits Available for Patients in Massachusetts

Please note: Insurance will be billed and copays may apply.

Urgent Eye Care: 24/7 Hotline and Virtual Visits

Mass Eye and Ear's Emergency Department (ED) has a Virtual Hotline program, where patients can speak with a nurse about urgent eye health questions or concerns. The nurse will ask a series of questions to determine if the patient needs to be seen in-person at the ED or if their situation is appropriate for a virtual visit.

To speak with the nurse on staff, please call 617-573-3880.

This program is optional, and if you are having severe eye pain, vision loss, eye trauma, flashes or floaters, or another eye care emergency, we are available to treat you in-person at the ED 24/7.

Eye Care: Virtual Visits

In response to COVID-19, you may schedule a virtual (telemedicine) visit for non-urgent appointments with an ophthalmologist or optometrist.

To schedule, please call your doctor’s office directly, or if you are not sure who to contact, search our physician directory.

Ear, Nose, Throat — Head and Neck Care Visits

In response to COVID-19, you may schedule a virtual (telemedicine) visit for non-urgent appointments with an ear, nose, throat, head and neck physician.

To schedule, please call your physician’s office directly, or if you are not sure who to contact, search our physician directory.

Please Enroll in Mass General Brigham Patient Gateway

During the COVID-19 pandemic, you and your doctor may want to hold certain appointments over the phone or by video. Some of these telehealth options require your enrollment in Patient Gateway. To enroll, visit Mass General Brigham Patient Gateway and click "Enroll Now." For 24/7 Patient Gateway support, please call 1-800-745-9683.