Otolaryngology–Head and Neck Surgery
Quality and Outcomes 2022
Increasing Access to Quality and Outcomes Data
For nearly 200 years, Mass Eye and Ear has been a world leader in otolaryngology. The hospital is home to the largest group of clinical and research faculty from the Harvard Medical School Department of Otolaryngology–Head and Neck Surgery and is consistently recognized as a top hospital in the nation for its ear, nose and throat care.
Today, the department is constantly evolving to best serve a complex, ever-changing patient population. We take pride in holding ourselves to the highest standards possible and taking accountability for the care we provide. To that end, our department has made a long-standing commitment to assess and develop outcome measurements for each of its subspecialties.
The 2022 Otolaryngology–Head and Neck Surgery Quality and Outcomes Book is our on-going commitment to reporting transparent, accessible outcomes for otolaryngologists and patients alike. In this edition, we are pleased to report excellent clinical results despite lower reported patient volumes from the effects of the Covid-19 pandemic. We are cognizant that patients may have delayed and missed care over the past few years, and we plan to monitor the effects of the pandemic on clinical outcomes in years to come.
All reported outcomes account for patient data collected through calendar year 2021
About the Quality and Outcomes Program
Outpatient Otolaryngology Visits
| Subspecialty | Patient Visits 2020 | Patient Visits 2021 |
|---|---|---|
| Comprehensive Otolaryngology: Main Campus | 7,261 | 9,635 |
| Head and Neck | 9,954 | 11,786 |
| Laryngology | 4,761 | 5,143 |
| Otology | 11,858 | 15,721 |
| Otoneurology | 1,260 | 1,524 |
| Pediatric Otolaryngology | 8,530 | 9,538 |
| Facial Plastics | 4,721 | 6,132 |
| Rhinology | 6,207 | 6,526 |
| Suburban Locations: Total | 63,459 | 80,401 |
| Total Outpatient Otolaryngology Visits | 118,011 | 146,406 |
Otolaryngology Operating Room (OR) Case Volume: 243 Charles Street
| Subspecialty | OR Cases 2020 | OR Cases 2021 |
|---|---|---|
| Comprehensive Otolaryngology | 759 | 1,169 |
| Comprehensive Otolaryngology: Suburban | 1,210 | 1,314 |
| Head and Neck | 1,398 | 1,672 |
| Laryngology | 364 | 372 |
| Otology | 797 | 1,026 |
| Pediatric Otolaryngology | 1,647 | 1,810 |
| Facial Plastics | 520 | 610 |
| Rhinology | 813 | 1,029 |
| Total 243 Charles Street | 7,508 | 9,002 |
Otolaryngology Operating Room (OR) Case Volume: Longwood
| Subspecialty | OR Cases 2020 | OR Cases 2021 |
|---|---|---|
| Comprehensive Otolaryngology | 287 | 482 |
| Comprehensive Otolaryngology: Suburban | 78 | 109 |
| Plastics ORL | 183 | 290 |
| Rhinology | 168 | 238 |
| Total Longwood | 716 | 1,119 |
Ophthalmology and Otolaryngology Patient Volume by Calendar Year
Mass Eye and Ear services at the following clinical site locations: 243 Charles St, Longwood, Malden, Plainville, Providence, Stoneham, Waltham, Assembly Row, Foxboro.
| Service | Year 2020 | Year 2021 |
|---|---|---|
| Outpatient Services* | 434,988 | 581,820 |
| Ambulatory Surgery Services | 23,016 | 29,264 |
| Inpatient Surgical Services^ | 868 | 882 |
| Emergency Department Services | 17,977 | 21,452 |
| Discharges | 871 | 1,023 |
| Beds | 41 | 41 |
| Overall Operating Revenue# | $410,135,002 | $504,391,519 |
*All clinic visits, Ambulatory Surgery Services, Emergency Department Services, and Discharges
^Includes community-based physicians
#All sites, clinical and non-clinical
Together, our publication reflects the meticulous work of many contributors. We are grateful to our entire outcomes team, and all of our clinicians, technicians, nurses and staff members at Mass Eye and Ear who provide the highest quality care to our patients each and every day.
Mark A. Varvares, MD, FACS
The John W. Merriam and William W. Montgomery Professor and Chair
Department of Otolaryngology–Head and Neck Surgery
Harvard Medical School
Chief, Department of Otolaryngology–Head and Neck Surgery
Massachusetts Eye and Ear
Massachusetts General Hospital
Pernell Reid, MD, MHA, MS
Senior Vice President for Otolaryngology–Head and Neck Surgery
Mass Eye and Ear
Christopher J. Hartnick, MD, MS
Director, Division of Pediatric Otolaryngology
Director, Pediatric Airway, Voice and Swallowing Center
Mass Eye and Ear
Vice Chair of Otolaryngology Clinical Research
Professor of Otolaryngology–Head and Neck Surgery
Harvard Medical School
Aalok Agarwala, MD, MBA
Assistant Professor of Anesthesia
Harvard Medical School
Chief Medical Officer
Mass Eye and Ear
Eileen Lowell, BSN, RN, MM
Senior Vice President of Patient Care Services and Chief Nursing Officer
Mass Eye and Ear
