Visitor Policy
Phone number forMass Eye and Ear
At Mass Eye and Ear, we understand the importance of visitors to the health and well-being of our patients. Effective October 20, one patient visitor or support person is preferred in select outpatient areas, however up to two visitors/support people may be allowed. Outpatient areas where two visitors are allowed include office visits.
Some outpatient areas still allow only one patient visitor or support person. These areas include the emergency department, surgical or procedural rooms, or clinics.
Up to two visitors at a time per patient are allowed in inpatient floors between the hours of 9:00 am and 9:00 pm.
Please read below for the specific visitor policy by patient care area.
Check your symptoms
Please delay your visit to one of our facilities if:
- You develop any of the following symptoms:
Fever or chills
Cough, congestion, or runny nose
Vomiting or diarrhea
New skin rash (with fever)
OR
- You are diagnosed with or exposed to COVID-19 within 10 days of an appointment.
Visitor Policy by Patient Care Area
- Visiting permitted 24 hours a day.
- One visitor or support person for adult patients.
- Two visitors or support persons for pediatric patients.
- Visitation may be resitricted during times of high volume for care-related reasons.
- A single visitor or support person is preferred, however up to two may be permitted.
- A single visitor or support person is permitted.
- A single visitor or support person is permitted.
- Up to two visitors at a time per patient.
- Up to two visitors at a time per patient.
