COVID-19: Frequently Asked Questions
Your Visit to Mass Eye and Ear
No. Please call your doctor’s office. We are here for you to safely provide the care that you need, now. In many cases, if you delay your medical appointments, your condition could worsen or you might need more serious treatments or procedures. Read more about the importance of keeping your eye appointments and screenings for head and neck cancer during COVID-19.
Medical emergencies are the same as before the pandemic. If you have an emergency, you should come to the Mass Eye and Ear Emergency Department.
If you have a fever, cough, diarrhea or shortness of breath, or are otherwise concerned you have COVID-19, we ask you do not come to any Mass Eye and Ear facility and call your primary care doctor.
In order to provide excellent patient care while meeting the guidelines set forth by the Commonwealth of Massachusetts, Mass Eye and Ear is enforcing a limited visitor policy with certain exceptions at this time.
Mass Eye and Ear is pleased to offer Virtual Visits—one-on-one video or phone appointments with your health care provider. These visits allow you to get medical care and guidance from the comfort of your own home.
Patients may schedule a range of appointments, from follow-up visits to first-time consultations about a procedure or surgery. Learn more about Virtual Visits
We are working to develop ways you can communicate with your physician virtually. Please call your physician’s office directly to inquire about a telemedicine visit.
You can also connect via Patient Gateway
Safety Information and Guidelines
Mass Eye and Ear has taken a number of steps to help limit the spread of COVID-19 and ensure our hospital is safe for patients and our staff. Please see our safe care commitment.
We have implemented these measures to provide the safest care and environment possible:
- Thorough cleaning and sanitization of all areas, particularly patient care areas.
- Screening all patients, visitors, and staff for respiratory illness at every Mass Eye and Ear location.
- Requiring all patients, visitors, and staff to wear a mask to help prevent the spread of infection.
- Enforcing physical distancing in our facilities and common areas, such as the lobby, waiting rooms and cafeteria.
- Encouraging everyone to practice good hand hygiene.
- Modifying schedules across the hospital and our outpatient facilities to limit the number of people onsite at one time.
We are looking for your cooperation in not overcrowding the elevators. All patients, support persons, and employees are required to wear a hospital-issued mask at all times while onsite.
Parking and Transportation
Yes. Our valet team has implemented the following safety measures:
- All staff undergo a daily health screening for symptoms and attest to wellness.
- All staff wear masks.
For information on parking at one of our other 20+ locations, please visit masseyeandear.org/locations.
The MBTA has safety measures in place for riders. If you use public transportation, we encourage you to wear a mask, physically distance yourself from others, avoid touching your face and practice hand hygiene after exiting.