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Massachusetts Eye and Ear
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Information and Resources

COVID-19 2019 Novel Coronavirus

Safe Care Committment

safe care commitment

For patients visiting Mass. Eye and Ear and any of the hospitals in the Mass General Brigham system, we are committed to the highest standards to ensure the safety and well-being of all patients, visitors and staff.

We screen to protect you, your families, and our staff:

  • We screen all employees daily – anyone with symptoms of a possible respiratory illness is not allowed to work until they are better.
  • We screen on arrival all patients and visitors for symptoms of possible COVID-19:
    • Admitted patients are tested prior to admission and screened daily.
    • Outpatients are screened prior to and upon arrival, and if symptomatic, are cared for via virtual visits or in designated areas where we use CDC-recommended personal protective equipment (PPE) to prevent spread.
  • We limit visitors coming into the hospital and clinics, and screen for symptoms of possible COVID-19. We ask visitors with symptoms to defer their visits.

We clean our hands and spaces and make it easy for you to do the same:

  • We have increased the frequency and intensity of cleaning of all high touch areas throughout the institution.
  • We require frequent hand-cleaning, and have added hand sanitizer stations so patients and staff can clean their hands easily and frequently.

We protect everyone in our environment:

  • We require all people on campus – employees, patients, and visitors – to wear a mask.
  • We have rearranged spaces to accommodate physical distancing and prevent transmission of hidden infections by removing chairs from waiting rooms, and in some high-use areas, installing plexiglass barriers.

Important Information and Notices

No Visitor Policy

We know how important it is to have family with you, but for the safety of all, we cannot allow visitors at this time. If you require assistance, certain exceptions will be made. We truly appreciate your cooperation on this.


Masks Required for All Patients and Visitors

Effective Monday April 6, all patients and visitors in any clinical setting will be supplied with a procedural or surgical mask, which must be worn as part of our continued efforts to protect our health care workers, our patients and to combat any additional community spread.

  • Patients: All patients, including those in all inpatient areas, emergency departments, ambulatory settings and peri-procedural areas must wear the mask provided. Inpatients must wear the mask while outside of their room or during prolonged face-to-face encounters in their rooms. All other patients must wear the mask for the duration of their visit or encounter.
  • Visitors: All visitors, including vendors, contractors, EMS personnel and law enforcement, must immediately put on the mask provided and wear it continuously until leaving the building.

Patient Screening

We are requiring all patients and visitors to undergo a screening upon your arrival at Mass. Eye and Ear for any COVID-19 symptoms or exposures.

  • Admitted patients are tested prior to admission and screened daily.
  • Outpatients are screened prior to and upon arrival. If symptomatic, patients will be cared for via a Virtual Visit or in designated areas where we use CDC-recommended personal protective equipment (PPE) to prevent spread.
  • Visitors in the hospital and clinics are not allowed at this time. In the event of an exception, visitors will be screened for symptoms of possible COVID-19. We ask visitors with symptoms to kindly defer their visits.

Resumption of Surgery and Outpatient Appointments

We appreciate your patience and understanding as Mass. Eye and Ear slowly resumes patient appointments and surgery, in compliance with Governor Baker’s phased approach to re-opening the economy. The necessary precautions listed above are designed to keep our patients and staff healthy and will ensure resources are available to care for patients who need it most urgently.

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