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Massachusetts Eye and Ear
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Information and Resources

COVID-19 2019 Novel Coronavirus

Safe Care Committment

safe care commitment

For patients visiting Mass Eye and Ear and any of the hospitals in the Mass General Brigham system, we are committed to the highest standards to ensure the safety and well-being of all patients, visitors and staff.

We screen to protect you, your families, and our staff:

  • We screen all employees daily – anyone with symptoms of a possible respiratory illness is not allowed to work until they are better.
  • We screen on arrival all patients and visitors for symptoms of possible COVID-19:
    • Admitted patients are tested prior to admission and screened daily.
    • Outpatients are screened prior to and upon arrival, and if symptomatic, are cared for via virtual visits or in designated areas where we use CDC-recommended personal protective equipment (PPE) to prevent spread.
  • We limit visitors coming into the hospital and clinics, and screen for symptoms of possible COVID-19. We ask visitors with symptoms to defer their visits.

We clean our hands and spaces and make it easy for you to do the same:

  • We have increased the frequency and intensity of cleaning of all high touch areas throughout the institution.
  • We require frequent hand-cleaning, and have added hand sanitizer stations so patients and staff can clean their hands easily and frequently.

We protect everyone in our environment:

  • We require all people on campus – employees, patients, and visitors – to wear a mask.
  • We have rearranged spaces to accommodate physical distancing and prevent transmission of hidden infections by removing chairs from waiting rooms, and in some high-use areas, installing plexiglass barriers.

Important Information and Notices

Updated Visitor Policy

Effective Wednesday, June 10, our policy on visitors expanded to one visitor per patient. Only one person over the age of 18 may be on the Mass Eye and Ear campus to visit/discharge/escort a patient.

Per the MA Department of Public Health and Department of Mental Health, the visitor:

  • Is required to wear a face mask at all times while in the hospital
  • Will be screened for symptoms of possible COVID-19 infection (fever, cough, shortness of breath, sore throat, chills, myalgia, or new onset of loss of taste or smell)
  • Will not be allowed to enter the hospital with respiratory symptoms
  • Must perform hand hygiene prior to entering and upon leaving the patient’s room/care area
  • Must remain at least six feet from the patient at all times (as much as possible)

Masks Required for All Patients and Visitors

Effective Monday April 6, all patients and visitors will be provided with a new mask on arrival to Mass Eye and Ear and will be asked to wear this during their entire stay (except when directed to remove it by their provider, e.g. for exam of throat or nose).

Patients who arrive wearing their own masks will also be asked to replace these with new Mass Eye and Ear-provided masks upon arrival; this is to ensure that no one is wearing a contaminated mask while in the healthcare facility.


Patient and Visitor Screening

We are requiring all patients and visitors to undergo a screening upon your arrival at Mass Eye and Ear for any COVID-19 symptoms or exposures.

  • Admitted patients are tested prior to admission and screened daily.
  • Outpatients are screened prior to and upon arrival. If symptomatic, patients will be cared for via a Virtual Visit or in designated areas where we use CDC-recommended personal protective equipment (PPE) to prevent spread.
  • Visitors will be screened for symptoms of possible COVID-19. We ask visitors with symptoms to kindly defer their visits.

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